Refund policy

Returns & Exchanges

• All sales are considered final unless otherwise stated. Due to the custom and limited nature of our products, we do not generally accept returns or exchanges.

• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will work with you to resolve it promptly.

Eligibility for Returns/Exchanges (if applicable)

• Items must be unused, unworn, and in their original packaging with all tags intact.

• For hygiene and safety reasons, certain items (such as accessories, headpieces, or custom-made garments) are non-returnable.

• Shipping costs are non-refundable. If a return is approved, return shipping is the responsibility of the customer unless otherwise agreed.

Refunds (if applicable)

• Once your return is received and inspected, you will be notified by email whether your refund is approved.

• Approved refunds will be processed to your original method of payment within 7–10 business days, depending on your bank/payment provider.

Exchanges (if applicable)

• Exchanges are offered only if the item is defective or damaged and the same item is available in stock.

• If not available, a refund or store credit may be issued.

Abandoned Orders

• Orders not collected within 30 days or shipments returned to KHAD due to incorrect addresses may be restocked without refund.

Questions

For any issues or clarification, please contact us at khadbrands@gmail.com.

Cancellations & Deposits

• Custom Garments & Bridal Orders – A non-refundable deposit is required once design approval is signed. Remaining balances are due prior to pickup or shipping.

• Standard Order Cancellations – Must be requested within 24 hours for a full refund.